MUTESCENE

CUSTOMER SERVICE

Customer Service

Essential support notes for orders, shipping, returns, and everyday product care.

01

Shipping

Orders are prepared within 1-3 business days. Standard shipping is $9, with complimentary shipping on orders over $120.

02

Returns & Exchanges

Contact the studio within 7 days of delivery before sending a piece back. Unworn items in original condition may be reviewed for return or exchange.

03

Order Tracking

After dispatch, tracking information will be sent to the email used at checkout. If tracking has not updated, contact us with your order number.

04

Product Care

Keep pieces dry, avoid perfume and chemicals, and store them separately after wear.

05

FAQs

For common questions, visit the FAQs page or send a note through Contact Us.