Order Processing
Orders are prepared within 1-3 business days after payment confirmation. During launches, holidays, or high-volume periods, preparation may take slightly longer.
CUSTOMER SERVICE
MUTESCENE orders are prepared with a calm, careful process. Each piece is checked, packed, and handed to the carrier with tracking where available.
Orders are prepared within 1-3 business days after payment confirmation. During launches, holidays, or high-volume periods, preparation may take slightly longer.
Standard shipping is $9. Complimentary standard shipping is available on orders over $120 before any separate customs, remote-area, or carrier charges.
| Country / Region | Estimated Delivery | Note |
|---|---|---|
| United States | 5-8 business days | After dispatch |
| United Kingdom | 3-5 business days | After dispatch |
| Germany | 5-8 business days | After dispatch |
| France | 3-5 business days | After dispatch |
| Italy | 5-8 business days | After dispatch |
| Spain | 5-8 business days | After dispatch |
| Netherlands | 3-6 business days | After dispatch |
| Belgium | 3-6 business days | After dispatch |
| Austria | 6-8 business days | After dispatch |
| Poland | 6-8 business days | After dispatch |
| Canada | 5-7 business days | After dispatch |
| Sweden | 5-7 business days | After dispatch |
| Denmark | 5-7 business days | After dispatch |
| Japan | 4-5 business days | After dispatch |
| Australia | 4-7 business days | Remote areas excluded |
Product prices include applicable sales taxes where required. Import duties, customs fees, remote-area surcharges, or carrier collection fees may still be charged by the destination country or carrier and are not controlled by MUTESCENE.
If your country is not listed, if your address is in a remote area, or if you need delivery support before placing an order, please contact customer service. We will help confirm the most suitable shipping option.