MUTESCENE

CUSTOMER SERVICE

FAQ

Short answers for common customer questions. Edit each block as your store policy becomes final.

01

What is the material?

Most pieces are polished silver-tone plated copper. Individual product pages can be edited to show specific materials, stones, pearls, or finishing notes.

02

When will my order ship?

Orders are usually prepared within 1-3 business days. Tracking information is sent after dispatch.

03

Can I return earrings?

For hygiene reasons, worn earrings may not be eligible for return. Please review the return policy and contact customer service before sending anything back.

04

How should I care for pieces?

Keep pieces dry, avoid perfume and chemicals, and store them separately after wiping with a soft dry cloth.