MUTESCENE

LEGAL NOTICE

Refund Policy

Refund guidance for unworn pieces and order concerns.

01

Return Window

Contact customer service within 7 days of delivery before returning any item.

02

Condition

Items must be unworn, unused, and returned with original packaging. Earrings may be restricted for hygiene reasons once tried on.

03

Review

Refunds are reviewed after the returned item is received and inspected.

04

Exchanges

If a piece is unsuitable, we may support an exchange where stock allows. Any price difference may need to be paid before dispatch.