MUTESCENE NOTE

주문 추적

Use your order number and checkout email, or your tracking number, to check your delivery.

Tracking is available after dispatch. Your shipping confirmation email contains the details.

Tracking not updating?

Allow 24–72 hours for the first carrier scan after dispatch. A tracking number may be created before the parcel enters the carrier’s network.

If tracking is still not recognised, has not changed for several business days or delivery is beyond the estimated window, contact us with your order number and tracking number. See our Shipping Policy for delivery estimates.

What does the tracking status mean?

Label created: The first collection or processing scan may still be pending.
In transit: Your parcel is moving through the delivery network. Updates can be less frequent between countries or during customs processing.
Out for delivery: The local carrier is preparing to deliver your parcel.
Delivery attempted: Check the carrier’s notice for collection or redelivery options.
Delivered: The carrier has recorded delivery.

Delivered, but you cannot find your parcel?

Check your delivery address, any safe place noted by the carrier, household members and your building’s reception.

If the parcel is still missing, contact the carrier and Order Support so we can help review the delivery record.

Need help? Contact Order Support.