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No. You may complete your purchase as a guest. Creating an account makes it easier to review eligible order information and manage your details for future purchases.

Available payment methods are displayed at checkout and may vary by country or region. Payments are processed securely through Shopify and the payment provider selected at checkout.

Email hello@mutescene.com as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed once processing has begun.

Orders cannot usually be combined or amended after they are submitted. Please place a separate order for any additional item.

An order may be cancelled because of stock availability, payment authorization, an address issue, a product-information error, shipping restrictions or security review. If payment was captured, the amount will be returned to the original payment method.

In-stock orders are usually prepared within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Standard shipping rates vary by item and destination. Eligible orders of US$120 or more, or the local-currency equivalent, qualify for complimentary standard shipping. The actual rate and threshold are confirmed at checkout.

Delivery time depends on the destination and begins after dispatch. Current estimates are listed in our Shipping Policy. Estimates may be affected by customs, local carriers, public holidays or severe weather.

A shipping confirmation with tracking information will be emailed after dispatch. Please allow 24–72 hours for the first carrier update to appear.

International orders may be subject to import duties, taxes or customs fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the recipient’s responsibility.

Contact us with your order number and, where relevant, photographs of the parcel, shipping label, packaging and product. Keep all packaging while we review the shipment with the carrier.

Eligible online purchases may be returned by submitting a request within 14 calendar days of delivery. Items must meet the conditions stated in our Returns & Refunds Policy.

Email hello@mutescene.com with your order number, the item you wish to return and the reason for the return. Wait for written authorization and return instructions before sending anything.

The correct return address will be provided by email after your request is approved. Do not return a product to the address printed on the parcel, our registered business address or an address found online.

For hygiene reasons, pierced earrings may not be returned for a change of mind after their hygiene seal or protective packaging has been opened or removed, where permitted by law. This does not limit your rights if an item is damaged, defective or incorrect.

We do not currently process direct exchanges. Return the eligible item for a refund and place a new order for the preferred design, color or size.

Allow 3–7 business days for inspection after the return is delivered. Approved refunds are issued to the original payment method; your bank or payment provider may require additional processing time.

Materials vary by design and may include plated copper alloy, 925 sterling silver, pearls, crystals, shell, stones and special finishes. Refer to the individual product page for the exact composition.

Plated finishes naturally evolve with wear. Their longevity depends on friction, frequency of wear, skin chemistry, climate and exposure to moisture, cosmetics or chemicals. Appropriate care helps preserve the finish for longer.

Yes. Sterling silver may naturally oxidize and darken over time. This is a characteristic of the material rather than a manufacturing defect.

No. Remove jewelry before showering, swimming, exercising, sleeping or washing your hands. Avoid direct contact with perfume, cosmetics, alcohol and cleaning products.

After wearing, wipe gently with a clean, dry and soft cloth. Store each piece separately in its original pouch or a sealed jewelry bag, away from direct sunlight, heat and humidity. Read the full Care Guide for material-specific instructions.

Yes. Natural pearls, shell and stones may vary slightly in color, texture and shape. These differences are part of their natural character and make each piece subtly individual.

Select Account, choose the password recovery option and follow the instructions sent to your email address. Check your spam folder if the message does not arrive promptly.

We process personal information to operate the store, complete orders, provide support, prevent fraud and meet legal obligations. Read our Privacy Policy and Cookie Policy for details and available choices.

Email hello@mutescene.com. For an existing purchase, include the order number and the email address used at checkout.