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We seek to act with integrity in our relationships with customers, suppliers, service providers and other business partners. Decisions should be made lawfully, fairly and without improper influence.

This statement sets out the standards that guide MUTESCENE and the conduct we expect from people and organizations working with us. It is reviewed as our business, products and supply relationships develop.

Product descriptions, images, prices, materials, finishes, dimensions and care guidance should be presented accurately and without misleading or exaggerated claims. Where natural materials such as pearls, shell or stones vary in color, texture or shape, we aim to explain that variation clearly.

Plated finishes and base materials should be identified on the relevant product page. We do not describe plated metal as solid precious metal, and we avoid environmental, durability or performance claims that we cannot reasonably support.

Digital imagery may be used for editorial presentation, but it should not intentionally misrepresent the design, color, scale or essential characteristics of a product offered for sale.

We respect internationally recognized human-rights principles and expect our business partners to respect the dignity and rights of the people involved in their operations.

We do not accept forced labor, bonded labor, human trafficking, unlawful child labor, harassment, abuse or unlawful discrimination. We expect lawful working hours and wages, a safe and healthy working environment, and freedom from retaliation for raising concerns in good faith.

MUTESCENE is an evolving business and does not claim to have independently audited every tier of every supply chain. Our aim is to improve visibility, documentation and follow-up as our supplier relationships develop.

We seek to work with suppliers that comply with applicable labor, product-safety, environmental, trade and business laws. Suppliers are expected to provide accurate information about materials, manufacturing and relevant product requirements when requested.

Where a material concern is identified, we may request clarification, supporting documents or corrective action. Depending on the seriousness of the issue and the supplier’s response, we may reconsider, suspend or end the business relationship where appropriate.

We encourage the responsible use of materials and packaging, reduction of unnecessary waste and honest communication about environmental performance. Sustainability claims should be specific, supportable and not misleading.

We do not tolerate bribery, kickbacks, fraud, money laundering, deliberate falsification of records or other corrupt conduct. Gifts, hospitality or personal relationships must not be used to improperly influence a business decision.

Actual or potential conflicts of interest should be disclosed so they can be considered fairly. Business records, invoices and product information should be complete and accurate.

We aim to comply with applicable trade, sanctions, customs, intellectual-property, competition, advertising and consumer-protection requirements in the markets where we operate.

We aim to offer products that meet the legal requirements applicable to their sale and to respond responsibly when a safety, quality or labeling concern is brought to our attention. Customers should receive clear information about ordering, payment, shipping, returns and available remedies.

Personal information should be collected and used only for legitimate purposes, protected with reasonable safeguards and handled in accordance with our Privacy Policy and Cookie Policy.

Customer complaints and product concerns are reviewed in good faith. Raising a concern does not affect a customer’s statutory rights.