Customer Service

MUTESCENE customer service supports product questions, order updates, shipping, returns, exchanges, and material-specific care.

Quick Help

• Order processing: usually 1-3 business days after payment confirmation.
• Shipping: rates are shown at checkout. Eligible orders of US$120 or more, or the local-currency equivalent, qualify for complimentary standard shipping.
• Returns: request a return within 14 calendar days of delivery. We do not currently process direct exchanges; see the Returns & Refunds Policy.
• Care: read the material-specific care guide before first wear.

Product & Finish Review

If a piece arrives damaged or develops an unusual issue, include your order number, clear photos, and a short description of when the issue first appeared and how the piece was worn and stored. This helps us distinguish a manufacturing fault from natural wear and offer the most appropriate resolution.

Contact

Email: hello@mutescene.com.