1. Controller

bover LLC is the website operator, seller and controller of personal information processed through the Services. Our address is 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States. You may contact us at hello@mutescene.com.

MUTESCENE and associated brand identifiers are owned by Tianjin Yuandian Gou Cross-Border E-Commerce Co., Ltd. and used by bover LLC under license. Where that company supports sourcing, fulfillment or operations and receives personal information, it acts as a service provider processing information for documented business purposes.

2. Personal information we collect

The information we collect depends on how you interact with us.

3. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers and business partners such as Shopify, payment processors, shipping providers, analytics providers, advertising platforms, fraud-prevention providers and social networks where permitted by law.

4. How we use personal information

• Provide the Services, process payment, fulfill and deliver orders, manage returns, maintain accounts and provide customer support.
• Operate, secure, troubleshoot and improve our website, products, logistics and customer experience.
• Detect and prevent fraud, abuse, security incidents and violations of our terms.
• Send service messages and, where permitted, marketing communications; measure campaign effectiveness and personalize content or advertising.
• Comply with law, tax, accounting, recordkeeping, sanctions and regulatory requirements, and establish or defend legal claims.

Where applicable law requires a legal basis, we rely on performance of a contract, legitimate interests, compliance with legal obligations and consent. You may withdraw consent at any time without affecting processing already carried out.

5. Cookies, analytics and advertising

We and our providers may use cookies, pixels, SDKs and similar technologies to operate the website, remember preferences, understand performance and support advertising. Depending on your location, non-essential technologies will be used only after consent. You can manage available choices through our cookie banner, our Cookie Policy, our Your privacy choices page and browser controls.

We do not sell personal information for money. Some disclosures to advertising and analytics partners may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws. Where required, you may opt out through Your privacy choices. We process legally recognized opt-out preference signals, including Global Privacy Control, where required.

6. How we disclose personal information

We may disclose personal information to:

• Shopify and hosting providers;
• payment, fraud-prevention and security providers;
• delivery, warehouse, fulfillment and returns providers;
• customer support, email, analytics and advertising providers;
• professional advisers and governmental authorities where legally required; and
• parties to a merger, financing, reorganization or business transfer.

Where needed for sourcing, fulfillment, order support or business operations, we may provide limited personal information to Tianjin Yuandian Gou Cross-Border E-Commerce Co., Ltd., located in China, acting as our product supplier and service provider. It may process information only for documented business purposes and subject to contractual confidentiality, security and data-processing obligations.

Relationship with Shopify

Our store is hosted by Shopify, which processes information to provide and improve its commerce services. Shopify may independently process certain information about your interactions with our store and other Shopify merchants. Learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

7. International transfers

Your personal information may be processed in the United States, China and other countries where we or our providers operate. Those countries may have different privacy laws. Where required, we use recognized transfer mechanisms and contractual protections, such as the European Commission Standard Contractual Clauses and the applicable United Kingdom transfer addendum.

8. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including fulfillment, customer service, fraud prevention, tax and accounting obligations, dispute resolution and enforcement. Retention periods vary by record type, legal requirements and the existence of an account or transaction.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, opt out of targeted advertising or certain disclosures, and appeal a denied request. You may also unsubscribe from marketing email using the link in the message.

To submit a request, email hello@mutescene.com with “Privacy Request” in the subject line and describe the right you wish to exercise. We may verify your identity and, where permitted, accept a request through an authorized agent. We will not discriminate against you for exercising a privacy right. EEA and UK residents may complain to their local supervisory authority.

10. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us so we can take appropriate action.

11. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

12. Third-party links

The Services may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for those practices.

13. Changes to this Policy

We may update this Policy to reflect changes in our practices, technology or legal obligations. We will post the updated version and revise the effective date. Where required, we will provide additional notice or obtain consent.

14. Contact us

If you have a question about this Policy, our privacy practices or a rights request, contact us: